負責遞送餐盒的 wallah (印度語-- worker 的意思 )
The Wallah delivers the dabba.
印度的餐盒 ( Dabba ) Indian lunch box --- Dabba.
不可思議的印度午餐餐盒 ( dabba ) 遞送零失誤系統
Unbelieveable zero error system of India dabba delivery
上班時間你的午餐都如何打點呢 ? 找間 情調高雅的 coffeeshop 享受一下午後的悠閒、抑或以經濟實惠的商業午餐祭滿你的五臟廟、還是囫圇吞棗以簡單的三明治打發、或者是有著家人甜甜蜜蜜的溫馨以愛心便當滿足你的口腹之慾呢 ? 不管是哪一種方式，對上班族來說，午餐實在是件蠻傷腦筋的俗務。但是如果你能擁有專人為您遞送剛烹調好的午餐餐盒，那可是再幸福不過了；或者你比任何人更幸福，能在中午的這個短暫休息時間，回到溫暖的家中品嚐老婆親自下廚所做的料理。
How do you deal with your lunchtime during office hours? Finding a cozy coffeeshop to enjoy a noon leisure, or feeding with the economic commerical lunch meals to full your stomach, or solving with sandwich swallowed without chewing, or tasting with sweet lunch box sent by your family? No matter what kind of mode it was done, to all of the office clans, lunch is one of the most vexatious detaining affairs. It is more happiness than anybody, if you are serving with just cooked ready lunch box sent by delivery. But it is the most happiness than all, you have cuisines with your family done by your better-half ,went home on this period of short break tea time.
不過讓我們來看看印度孟買的上班族是如何解決他們的午餐呢 ?
However let us to examine how the peope working at Mumbai solving their lunch?
孟買每平方公里擁有 19,373 人，是印度最擁擠的大都會，因此在孟買工作上班族大都是以通勤為主，午餐時根本不可能回家用膳，而是靠著Dabbawallah ( lunch box delivery man ) 所建立的餐盒遞送系統來提供午餐服務，而 Wallah 除負責到各餐盒製造商或住家收集應遞送至用餐人的工作場所外，還需負責收回空餐盒，以供隔日使用。
Mumbai is the most densely populated city of India, at 19,373 person per km square, so the people working at here almost commute lengthy to their office. It is impossible for them to go home for lunch. Instead of paying bill for a meal in the cafe, many of them have a cooked meal sent by a caterer. The meal is cooked in the morning and sent in lunch boxes carried by dabbawallah who delivers it to office workers and then having the lunch boxes collected and re-sent the next day.
孟買每日需要遞送 175,000 個至 200,000 個午餐餐盒，透過大約 4,500 ~ 5,000 位 Wallah 來達成任務，而且不管天後如何惡劣，也都使命必達，尤其是孟買特有的雨季。在 每 16,000,000 個遞送任務，才會有一個出錯。在孟買這個如此煩亂的都會，再加上區域遼闊與飲食需求種類的迥異，你想想不出錯才有鬼呢 ! 可是事實上， 孟買的 Wallah 們卻完成了不可能的任務，以百分之 99.999999 的完成率，而達到六個標準差 ( Six Sigma ) 的榮譽。這些 Dabba 基本上是以火車來運送，然後再由 Wallah 接手以徒步或腳踏車來逐個遞送，每個月有 2,000 ~ 4,000 盧比的報酬 ( 約美金 40 ~80 元 )，雖然餐盒遞送是種低技術的行業，但 Wallah 們透過團隊合作、時間管理與簡單的色彩分類層級系統 ( 不超過三個層級 ) ，讓所謂的現代企業管理階層，又妒又羨。由於 Wallah 時間管理的精確，根本沒有一點彈性可言；英國 BBC 電台以記錄片報導 Dabbawalas 時，當時查爾斯王子親往印度參訪，還得調整自己的行程時間來配合 Wallah 們 。
More than 175,000 to 200,000 lunch boxes are delivered at Mumbai by about 4,500 to 5,000 dabbawallahs every day. No matter how bad the weather is, the service is never interrupted even on the days of extreme weather, such as Mumbai's characteristic monsoons. In every 16,000,000 deliveries, according to a recent survey, there is only one mistake. At this crucial city with so many religions and with so diversities dietary demands, it never get in trouble or fluff that there is really something fishy. The wallahs achieve the imposible missions, actually, the system of delivery has registered a Six Sigma performance at 9.999999 rating. Basically all of the grouped dabbas are put in the coaches of trains,then they are taken over by wallahs to deliver to respective destination by bicycle or barefoot one by one. They can get paid two to four thousands rupees per month ( around 40 ~ 80 US dollars ). Although the service remains essentially low-tech by means of teamwork, time management and simple color coding sysem without multiple elaborate layers of management but just three layers that would be the envy and jealousy of a modern manager. Owing to their timig was too precise to permit any flexibility,the BBC has producd a documentary on dabbawallahs during Prince Charles visiting to India to visit them he had to change his itinerary fit in with their schedule.
Six Sigma 標誌 Logo of Six Sigma
Dabbawallah 已經有百年歷史，已成為印度文化的一部分；原係英國殖民印度時，因不喜歡當地飲食而發展出來的提供烹飪與遞送的服務，由早期只有 100 人的遞送，發展到今日的規模。2007 年紐約時報曾經報導說具有 125 年歷史的 Dabbawallah 企業，每年仍然會有 5 ~ 10 % 的成長率，連帶的也會形成另種訊息的傳遞模式，因為已經有人藉著在餐盒內加入信件來達到家庭與工作場所兩地間的訊息傳遞與溝通。
This service was originated in 1880 for the elite and has become integral to the cultural of India, when India was under British rule so many British people who didn't like this colony local food that a service was developed to provide caters and bring lunch to these people in their workingplace straight from their home. From the beginning lunch delivery service with about 100 men to the scale of today. The New York Times reported in 2007 that the 125 years old dabbawallah industry continues to grow at a rate of 5 ~ 10 % per year in relation with another kind of information communication formed, because somebody has put messages inside the dabba to communicate between home and work.
留言列表
